EXPERTISE
Service Portal
Yunit offers unique skills in designing and building business or IT service portals on the ServiceNow platform.
Offer summary
Objectives
The service portal is the essential cornerstone of your digital transformation to provide your customers and employees with a self-service experience that is mobile and user-friendly: Productivity, experiences, services: reduce the number of problems with a single, accessible portal for everyone.
Yunit offers unique skills in designing and building business or IT service portals on the ServiceNow platform and supports you as you reflect on and define features, and during the realization.
Our teams are well-versed in both the latest web technologies and all ServiceNow products. This dual skill set is an essential asset to ensure a portal customized for your context and to ensure user adoption.
Offer benefits
- Improve the user experience
- Avoid bottlenecks
- Simplify request monitoring and processes
- Provide mobile access to all services
- Implementation of self-care
- Empower users thanks to AI
- Modernize IT and business support functions
- Unified point of entry for all the company’s user services
Implementation
Our approach centers on the user experience and a complete response to needs: fluidity, design and simplicity.
Today users want applications that offer them the same experiences as those found in their everyday personal apps (Amazon, Netflix, and so on): a fluidity that fosters simplicity and satisfaction.
The ISD must be able to display all services to users and make them available. This requires a business vision of service management that focuses on the user experience.
Our proposal:
- Support by certified ServiceNow experts,
- Adoption of the publisher’s best practices to ensure maintainability and scalability,
- Analysis of your business and customer processes with our specialized teams
- Calibrated implementation proposals (design thinking, layout, configuration)
Want to go a step further side by side?
We look forward to giving your digital transformation projects the framework they deserve to come to life.
The ideal solution exists, and we will help you to find it.